FAQs

We offer Next Day delivery for all in-stock items, and deliver right across the metropolitan areas, including the following areas and their surrounding suburbs: Eastern Suburbs, Hills District, Inner West Canterbury-Bankstown, Northern Beaches, Northern Suburbs, North Shore, St George, Southern Sydney, South-Western Sydney, Sutherland Shire, Western Sydney

We only mill, dress, rip or dock fresh timber supplied by Canterbury Timber.

We will not process timber supplied by customers as:

we are uncertain of its origin and there can be no certainty it can be replaced if damaged; and

it may contain foreign bodies (nails, bolts etc.) which may damage the machinery, prematurely blunt cutting blades or injure customers and staff.

The significant majority of timber milled is pine. Where the timber will be painted, we will use F/J milling blanks, clear grade or select DAR boards (e.g. CD10025, CD5025, PSD30050 etc.) or Ezitrim/Design Pine depending on the customer’s intended use and the most suitable and time dependent stock available.

We also mill all other DAR or F27 species (Blackbutt, Meranti, Merbau, Spotted Gum, Victorian Ash) as well as all flooring and decking species depending on the customer’s intended use and the most suitable and time dependent stock available.

We prefer to mill or rip short lengths. Long lengths e.g. 5.4m, 6.0m are difficult to handle through the header or the table saw and are problematic, producing damaged or generally lower quality finishes.

For door jambs, we ask the customer to confirm door or jamb sizing.

Generally, we dock (crosscut) to length free of charge for small quantities. A charge may be applied for large docking volumes or for precision cross cutting to length.

As a default service level, ripped boards will be supplied with a sawn face. Customers may ask for dressed faces. Dressing attracts additional charges.

For sheet cutting, customers purchase the entire “standard” sized sheet. Customers can elect not to take offcut(s).

A free (open source) sheet cutting optimiser App is used to plot cutting patterns and determine sheet quantities required. Sheet cutting patterns are determined including 4mm saw blade waste for each cut. Ideally, this would one day be on the website as well.

We also laminate, pencil round, bull nose, bevel, chamfer.

Through Heritage Profiles we can match existing or customise milling profile. Heritage carries more than 3500 existing profile cutters. For custom profiles, Heritage fabricates cutters.

The customer is asked:

• What the finished timber will be used for?
• What finished timber dimensions are?
• What type, size, orientation?
• What timber lengths and how many are required?
• Where the timber will be used – inside, outside, wet area?
• Whether the timber will be painted, stained or clear coated?
  
  We will then suggest a species/feedstock based on time dependency and cost.

Where there is any uncertainty regarding the customer’s requirements, we ask them to send us a detailed drawing with all requirements and supporting information.